Privacy Policy
Last updated: 1 September 2026
Bouncing Boxer Co is operated by Cloverash Pty Ltd as trustee for the Cloverash Family Trust ("we", "us", "our"). We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This policy explains how we collect, use, store and disclose your personal information when you visit or shop with us at bouncingboxerco.com.au.
1. Information we collect
We may collect personal information including your name, email address, postal address, phone number, payment details, and order history when you make a purchase, sign up to our emails, or contact us. We may also collect information automatically through cookies and similar technologies, such as your browsing behaviour on our site, IP address, and device information.
2. How we use your information
We use your information to process and deliver orders, communicate with you about your purchase, provide customer support, send marketing communications where you have opted in, improve our website and products, and meet our legal and accounting obligations.
3. Marketing communications
If you subscribe to our emails, we will send you updates about new products, offers and Bouncing Boxer Co news. You can unsubscribe at any time using the link in any email we send you.
4. Sharing your information
We do not sell your personal information. We may share your information with trusted third parties who help us run our business, including our website and ecommerce platform provider, our email marketing platform, and payment processors, solely for the purpose of providing our services to you. These providers are only permitted to use your information to perform the services we've engaged them for.
5. Storage and security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Your information is stored securely through our website and ecommerce platform providers, who apply industry standard security measures.
6. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though this may affect how our website functions.
7. Access and correction
You have the right to request access to the personal information we hold about you, and to request that we correct any inaccurate information. To make a request, please contact us using the details below.
8. Complaints
If you have a concern about how we've handled your personal information, please contact us directly so we can work with you to resolve it. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
10. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at hello@bouncingboxerco.com.au.